Customer Engagement Group Meeting 12 Agenda 9th May 2019 ...

Customer Engagement Group Meeting 12 Agenda 9th May 2019 ...

Customer Engagement Group Meeting 12 Agenda 9th May 2019 Location - Room B1.0.8a/b, Hinckley, Brick Kiln St, Hinckley LE10 0NA Content Timing Speaker Delivery Method 1 Welcome, declarations of interest and independence statement 09:00 to 09:10 Lead: Zoe McLeod Verbal 2 Private session 09:10 to 09.30 Lead: Zoe McLeod 3 Introduction & welcome Catherine Bell 09:30 to 09:40 Lead: Zoe McLeod Biography 4 Customer service 09.40 to 10:40 Lead: Jahir Kashem, Dave Moon, Stephen Hassell Pre-read material 5 Private session 11:40 to 11:10 Leads: Victoria Pelka, Zoe McLeod Break 6 GSOP 7 Private session 11:10 to 11:25 11:25 to 12:30 Leads: Jahir Kashem, Dave Moon, Stephen Hassell 12:30 to 13:00 Leads: Victoria Pelka, Zoe McLeod Janet Wood, Helen Fleming, Tony Dicicco Lunch Pre-read material 13:00 to 13:30 8 Innovation 13:30 to 14:15 Rob Mitchell, Jim Godefroy Pre-read material 9 Environment 14:15 to 15:45 Leads: Stuart Easterbrook, Ian Glover, Dave Moon Pre-read lmateria Private session 15:45: to 16:15 Leads: Janet Wood, Helen Fleming, Tony

Dicicco 10 Board reflections on the session 16:15 to 16:30 Catherine Bell 11 Review of minutes, actions and challenge log (by exception) 16:30 to 17:00 Lead: Zoe McLeod 12 Chair and member updates 17:00 to 17:15 Lead: Zoe McLeod/All Verbal 13 Meeting review & next meeting 17:15 to 17:30 Lead: Zoe McLeod Exercise Cadent Gas Ltd Verbal 1 Customer Engagement Group Meeting 12 Agenda 10th May 2019 Location Main Meeting Room, Goswell Depot, Pear Tree Street, London, EC1V 3SB, London, Content Timing Speaker Delivery Method Verbal 1 Welcome, declarations of interest and independence statement 09:00 to 09:10 Lead: Zoe McLeod 2 Private session 09:10 to 09.30 Leads: Zoe McLeod/Simon Griew 3 Introduction & welcome 4 MOBs Presentation 09:30 to 09:40 09.40 to 11.15 Break Lead: Jonathan Dennett, James Harrison Pre-read material 11:15 to 11:45 5 MOBs Site Visit 11:45 14:30 6 Private session 14:30 to 15:00 Cadent Gas Ltd Lead: Zoe McLeod Lead: James Harrison Leads: Zoe McLeod 1

Recently Viewed Presentations

  • Controlling as a Management Function

    Controlling as a Management Function

    * Comparing Performance to Standards The comparison of actual performance with desired performance establishes the need for action. * Taking Corrective Action Managers can choose among three courses of action Do nothing Correct actual performance Modify standard * Taking Corrective...
  • Hong Kong Economic and Monetary Developments and Prospects

    Hong Kong Economic and Monetary Developments and Prospects

    The overriding principle is that AIs should ensure that the use of such clauses is reasonable. The HKMA also considers it important for AIs to make exemption clauses highly transparent to customers, and has therefore required AIs to draw to...
  • Business Advisory Group Unit Name Job Title Department

    Business Advisory Group Unit Name Job Title Department

    Business Advisory Group Unit Name Job Title Department Unit Name Job Title Department Newark Melissa Rivera Assistant Dean of Financial Management School Public Affairs & Admin
  • Representations of Sexual Crime: - WordPress.com

    Representations of Sexual Crime: - WordPress.com

    Representations of Sexual Offending: The British Press, Public Attitudes and Desistance from Crime Craig A. Harper. University of Lincoln. PsyPAG Annual Conference - Lancaster University - 18th July 2013. Thank you. I'm here today to talk about my Masters thesis,...
  • Motor Learning Exam 3 Review

    Motor Learning Exam 3 Review

    Motor Learning Exam 3 Review. ... Research has shown that to achieve the best learning of skills that require both speed and accuracy, the initial verbal instructions should emphasize ... developing variable practice experiences for closed skills should focus on...
  • **In the Journal section of your notebook** Do

    **In the Journal section of your notebook** Do

    Sacraments help us grow in holiness, build up the Church, and give praise to God. Use the information found on page 114 of your O.F.O.L book to identify these symbols and the Sacraments they are associated with.
  • Skype for Business - Architecture and Design Considerations

    Skype for Business - Architecture and Design Considerations

    Architecture recommendations. Pool sizing. Enhanced manageabilityapproaches. Skype vs Skype for Business. The consumer experience that people around the world know and love will continue to be referred to as Skype.
  • The Narrative Essay - English 10

    The Narrative Essay - English 10

    Even though your hook sentence is your very first sentence, it's a good idea to write it last. By writing it last, you can better capture the tone and purpose of your entire narrative. ... Amiable is the best way...