Indiana County Veterans Service Officers Veterans Service Center

Indiana County Veterans Service Officers Veterans Service Center

Indiana County Veterans Service Officers Veterans Service Center Briefing June 7, 2017 Thomas Drews, Assistant Veterans Service Center Manager VETERANS BENEFITS ADMINISTRATION Veterans Service Center Overview Division Leadership Teria Dowdy Veterans Service Center Manager, (317) 916-3492 [email protected] Angela Thomas Asst. Veterans Service Center Manager, (317) 916-3413 [email protected] Thomas Drews Asst. Veterans Service Center Manager, (317) 916-3657 [email protected]

VSC Front Office email: [email protected] VETERANS BENEFITS ADMINISTRATION 2 Veterans Service Center Overview continued FTE/Staffing 48 Rating Veterans Service Representatives (RVSR) 58 Veterans Service Representatives (VSR) 8 Decision Review Officers 5 Rating Quality Review Specialists (RQRS) 5 Authorization Quality Review Specialists (ARQS) 14 Claims Assistants (CA) 8 Public Contact Outreach Specialist (PCOS)

VETERANS BENEFITS ADMINISTRATION 3 Veterans Service Center Overview continued National Work Que (NWQ) Indy was part of the initial implementation. All VSCs integrated summer 2017 Work distribution Tool Non Rating work is now disseminated via NWQ April 2017 Appeals workload coming soon Benefits/Challenges VETERANS BENEFITS ADMINISTRATION

4 How to check the status of claim and contact information? If Veterans or Survivors have questions regarding the status of pending claims, please direct them to call: 1-800-827-1000 If you have any questions about Indiana claims, please call (317) 916-3738 (dedicated specifically for CVSOs) Call totals from previous month.

For general claim information: http://www.benefits.va.gov/indianapolis Submit a claim: www.eBenefit s.va.gov VETERANS BENEFITS ADMINISTRATION 5 What is the most efficient way to submit a VA claim? VETERANS BENEFITS ADMINISTRATION 6

Justin Baudoux Asst. Coach Recent Trends with Veterans Claims: 1.Camp Lejeune Contaminated Water Claims 2.Examinations 3. Dependency VETERANS BENEFITS ADMINISTRATION 7 CLCW Who processes CLCW claims? Answer: Louisville Regional Office processes CLCW with < 30 days at Camp Lejeune and/or when the Veteran claims a non-presumptive condition. All Regional Offices adjudicate CLCW claims for presumptive conditions for Veterans with 30 days or

more at Camp Lejeune. VETERANS BENEFITS ADMINISTRATION 8 CLCW If a veteran was exposed to contaminated drinking water at Camp Lejeune, the following diseases shall be service-connected if the requirements of 3.307(a)(7) are met:

Kidney Cancer Liver Cancer Non-Hodgkins Lymphoma Adult Leukemia Multiple Myeloma Parkinsons Disease Bladder Cancer Aplastic Anemia and other Myelodysplastic Syndromes VETERANS BENEFITS ADMINISTRATION 9 CLCW Camp Lejeune Contaminated Water

Amendment to 38 CFR 3.307(a)(7) Effective March 14, 2017, eight presumptive diseases were added to 38 CFR 3.309(f), for service members, former reservists, National Guard members on official orders , who served 30 days (consecutive or nonconsecutive) at Camp Lejeune, between August 1, 1953 to December 31, 1987 (known as contamination period). Specifically allows former reservists and National Guard members to establish veteran status by presuming that a covered disease was incurred in the line of duty. VETERANS BENEFITS ADMINISTRATION 10 CLCW Camp Lejeune includes the Marine Corps Air Station New River

The following areas are considered within the borders of Camp Lejeune Camp Lejeune USMC Air Station New River Camp Geiger Camp Johnson Naval Hospital Camp Lejeune Tarawa Terrace Camp Knox Montford Point Stone Bay/ Rifle Range

Holcomb Boulevard Hadnot Point * Does not include MCAS Cherry Point VETERANS BENEFITS ADMINISTRATION 11 Exams Examinations Requesting Examinations for NSC conditions A medical opinion or examination is necessary when there is not sufficient medical evidence of record to make a decision on the claim, and there is competent lay or medical evidence of a current diagnosed disability or

persistent or recurrent symptoms of disability the evidence establishes that the Veteran suffered an event, injury, or disease in service, or has a disease or symptoms of a disease listed in 38 CFR 3.309, 38 CFR 3.313, 38 CFR 3.316, or 38 CFR 3.317 manifesting during an applicable presumptive period, and the evidence indicates that the claimed disability or symptoms may be associated with the established event, injury, or disease in service or with another service-connected (SC) disability. VETERANS BENEFITS ADMINISTRATION 12 Dependency Claims What forms should I use to add dependents? Spouse

Minor Child School Child VA Form 21-686c USE VA Form 21-686c VA Form 21-674 What do I need to do to remove dependents? Contact VA and report, date of event (death, divorce, or termination of school attendance) Methods: Phone, 21-4138, eBenefits portal ** Timely reporting of dependency changes eliminates potential overpayments/underpayments of benefits. VETERANS BENEFITS ADMINISTRATION

13 Indianapolis VA Regional Office VETERANS BENEFITS ADMINISTRATION Questions

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