Telecom Management: Six Questions You Need to Ask

Telecom Management: Six Questions You Need to Ask

Telecom Management: Six Questions You Need to Ask Liz Carroll Manager Legal Solutions 503.292.3640 Six Questions 1. How do we manage our telecom environment today? 2. Where do we use manual processes or Excel? 3. What are we paying in relation to the market? 4. What skills and tools do we have in-house? 5. What are the different TEM business models available? 6. Who are the key stakeholders and what are their concerns? 2

Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential 1. How do we manage our telecom environment? 3 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential 1. How do we manage our telecom environment? 4

Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential 1. How do we manage our telecom environment? 5 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential 1. How do we manage our telecom environment? 6 Telecom Management Made Simple

2014 vCom Solutions Inc. Proprietary and Confidential 1. How do we manage our telecom environment? 7 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential 1. How do we manage our telecom environment? 8 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 9 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential 1. How do we manage our telecom environment? 10 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential

Whats next? We understand the model whats next? 2. Where do we use manual processes or Excel? 3. What are we paying in relation to the market? 11 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential Sample Assessment SERVICE SOURCING

Use multiple carries and vendors IT negotiates with carriers directly Limited time for benchmarking Review contracts every five years IT staff places orders with carriers Testing and deployment is time consuming; we are not experts in this 12

Accounting staff processes invoices, consults with IT on significant variations Code invoices manually to allocate costs Load each charge into AP BUSINESS INTELLIGENCE INVENTORY MANAGEMENT Contact each carriers technical support line for trouble tickets

Escalation procedures change frequently; causes delays INVOICE MANAGEMENT & ACCOUNTING PROCUREMENT Inventory is tracked in Excel call carriers for technical specs and manually enter them into Excel Limited visibility and reporting

Create monthly high level report hard to aggregate charges across carriers due to different nomenclatures Review trends, but limited knowledge to identify savings Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential Poll What percent of incorrect telecom charges are in the carriers favor?

13 28% 50% 64% 85% Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential Poll What percent of incorrect telecom charges are in the carriers favor?

28% 50% 64% 85% According to Gartner, 85% of incorrect telecom charges are in the carriers favor. 14 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential 4. What skills and tools do we have inhouse? Tools

Skills Network architecture and design Contract negotiation Inventory, billing, and dispute analysis Project management of service implementations Technical support and escalation expertise 15 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential

Inventory management Invoice management tool Cost allocation automation tool Business intelligence and reporting 5. What are the different telecom management business models available? PAY FOR PROFESSIONAL SERVICES Benchmarking services Carrier contract negotiations DISTRIBUTION/BPO

Historical bill audit Project management MACD support Professional services and OR PAY FOR TEM SOFTWARE software subsidized by distribution of carrier services Purchase license Monthly subscription

TRADITIONAL MODELS 16 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential EMERGING MODEL Poll: What is the cost of processing a telecom invoice? 17

$25 - $30 $45 - $50 $65 - $70 $80 - $85 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential Poll: What is the cost of processing a telecom invoice? $25 - $30

$45 - $50 $65 - $70 $80 - $85 According to Aberdeen, it costs $65 - $70 to process an invoice. 18 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential 6. Who are the key stakeholders and what are their concerns? IT Telecom

Executive 19 Finance Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential Finance Cost savings ROI Efficiencies in processes

Automated cost allocation Automated AP posting Electronic invoice approval Streamlined invoice management Visibility and control Trending reports Forecasting and budgeting 20 telecom management made simple IT Cost savings

Free up IT budget for other projects Efficiencies in processes Single portal to manage multiple carriers Team augmentation Specialized tools Automated cost allocation Streamlined invoice management Visibility and control Centralized inventory management

Streamlined management of orders and trouble tickets 21 telecom management made simple Executive Cost savings ROI Efficiencies in processes Free up IT, procurement and finance resources for other core projects Visibility and control Business intelligence across all phone and data services

Enables reconciliation of technology to spending Improves accountability and visibility over major operating expense 22 telecom management made simple Next Steps 1. Evaluate your current environment using our assessment 2. Identify areas of improvement 3. Ensure you have the proper team in place to manage your telecom environment 4. Engage key stakeholders 23

Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential Contact Liz Carroll Manager Legal Solutions 503.292.3640 [email protected] 24 Telecom Management Made Simple 2014 vCom Solutions Inc. Proprietary and Confidential

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